General information

The ownership of this website, boldwomban.com, (hereinafter Website) is held by: Bold Womban Sdad. Coop. And., provided with NIF: F10639052 and registered in: Mercantile Registry of Malaga, whose contact details are:

• Address: C/ Marie Curie, 8 Block B, Office MC12, C.P. 29590 Malaga (Malaga)

• Contact telephone: 952535328 (Monday to Friday from 9:00 a.m. to 5:00 p.m.)

• Contact email: hello@boldwomban.com

• Information on orders and returns: hello@boldwomban.com

This document (as well as all other documents mentioned here) regulates the conditions governing the use of this Website, and the purchase or acquisition of products and/or services on it (hereinafter, Conditions). For the purposes of these Conditions, it is understood that the activity that Bold Womban develops through the Website includes: the retail and online sales of clothing, gifts, and accessories. In addition to reading these Conditions, before accessing, browsing and/or using this website, the User must have read the Legal Notice and the Privacy Policy, including the cookie policy. By using this Website or by making and/or requesting the acquisition of a product and/or service through it, the User agrees to be bound by these Conditions and by all of the aforementioned. Likewise, it is reported that these conditions could be modified. The User is responsible for consulting them each time they access, browse and/or use the Website, since those that are in force at the time the acquisition of products and/or services are requested will be applicable. For all questions that the User may have in relation to the Conditions, you can contact the owner using the contact information provided above or, where appropriate, using the contact form.

The user

The access, navigation and use of the Website confer the condition of the User (hereinafter referred to, indistinctly, individually as a User or jointly as Users), for which reason, from the start of browsing the Website, all the Conditions established here, as well as their subsequent modifications, without prejudice to the application of the corresponding mandatory legal regulations as the case may be. The User assumes responsibility for the correct use of the Website. This responsibility will extend to:

• Make use of this Website only to make legally valid inquiries and purchases or acquisitions.

• Do not make any false or fraudulent purchases. If it could reasonably be considered that a purchase of this nature has been made, it could be canceled and the relevant authorities would be informed.

• Provide true and lawful contact information, for example, email address, postal address and/or other data (see Legal Notice and General Conditions of Use).

The User declares to be over 18 years of age and has the legal capacity to enter into contracts through this Website.

Purchase or acquisition process

Users can buy on the Website by the established means and forms. They must follow the online purchase and/or acquisition procedure of boldwomban.com, during which several products and/or services can be selected and added to the cart or final purchase space and, finally, click on “Place the order ”. Likewise, the User must fill in and/or verify the information that is requested in each step, although, during the purchase process, before making the payment, the purchase data can be modified. The User acknowledges being aware, at the time of purchase, of certain particular conditions of sale that concern the product and/or service in question and that are shown together with the presentation or, where appropriate, an image of it on the Website, indicating, by way of example, but not exhaustive, and attending to each case: name, price, components, quantity, color, details of the products, or characteristics, the way in which they will be carried out and/or cost of benefits; and acknowledges that the execution of the purchase or acquisition order materializes the full and complete acceptance of the particular conditions of sale applicable to each case. The communications, purchase orders and payments that intervene during the transactions carried out on the Website could be archived and kept in the computerized records of BoldWomban in order to constitute a means of proof of the transactions, in any case, respecting the reasonable conditions of security and the current laws and regulations that are applicable in this regard, and particularly in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council, of April 27, 2016, regarding the protection of natural persons during the processing of personal data and the free circulation of these data (RGPD) and Organic Law 3/2018, of December 5, on the Protection of Personal Data and guarantee of digital rights, and the rights that assist the Users in accordance with the privacy policy of this Website.

Availability

All purchase orders received by BoldWomban through the Website are subject to the availability of the products and/or to the fact that no circumstance or cause of force majeure affects their supply and/or the provision of services. If there are difficulties regarding the supply of products or there are no products in stock, BoldWomban undertakes to contact the User and reimburse any amount that may have been paid as an amount. This will be equally applicable in cases in which service provision becomes impossible.

Price and payment

The prices displayed on the Website are the final ones, in Euros (€), and including taxes, unless due to legal requirements, especially in relation to VAT, a different issue is indicated and applied. However, and unless otherwise indicated, the prices of the items offered exclude shipping costs which will be added to the total amount due at the time of managing the shipping procedure by the User, and where he will consult the available shipping methods and costs and freely choose the one that suits him best. In any case, will the Website add additional costs to the price of a product or service automatically, but only those that the User has selected and chosen voluntarily and freely. Prices may change at any time, but possible changes will not affect orders or purchases for which the User has already received an order confirmation. The accepted means of payment will be credit or debit card and Paypal. BoldWomban uses all the means at its disposal to guarantee the confidentiality and security of the payment data transmitted by the User during transactions through the Website. Credit cards will be subject to checks and authorizations by the issuing bank, if that entity does not authorize payment, BoldWomban will not be responsible for any delay or non-delivery and will not be able to formalize any contract with the User. Once BoldWomban receives the purchase order from the User through the Website, a pre-authorization will be made on the corresponding card to ensure that there are sufficient funds to complete the transaction. The charge on the card will be made at the time the confirmation of shipment and/or confirmation of the service provided is sent to the User. If the payment method is Paypal, the charge will be made at the time BoldWomban sends a confirmation of the purchase order or acquisition of products and/or services to the User.

Shipping and delivery

In the cases in which it is appropriate to carry out the physical delivery of the contracted good, the deliveries will be made within the scope of the following territory: Spain, Portugal, France, Germany, Italy, Belgium, Holland, Luxembourg, Austria, and Ireland. For the rest of the countries, an inquiry should be sent to: hello@boldwomban.com. Except for those cases in which there are unforeseen or extraordinary circumstances or, where appropriate, derived from the personalization of the products, shipments to the peninsula are made in a period of two to four business days. In any case, the maximum period is 30 calendar days from the date of the order confirmation. If for any reason, attributable to it, BoldWomban could not meet the delivery date, it will contact the User to inform him of this circumstance and he may choose to continue with the purchase by establishing a new delivery date or cancel the order with a full refund of the price paid. In any case, home deliveries are made on working days. If it is impossible to deliver the order due to the absence of the User, the order may be returned to the warehouse. However, the carrier would leave a notice explaining where the order is and how to have it delivered again. If the User is not going to be at the place of delivery in the agreed time slot, they must contact BoldWomban to arrange delivery on another day. In the event that 30 days have elapsed since your order is available for delivery, and it has not been delivered for reasons not attributable to BoldWomban, BoldWomban will understand that the User wishes to withdraw from the contract and it will be considered terminated. As a result of the termination of the contract, all payments received from the User will be returned, except for additional costs resulting from shipping and return costs, where appropriate. However, the User must bear in mind that the transport derived from the resolution may have an additional cost that may be passed on. For the purposes of these Conditions, it will be understood that the delivery has occurred or that the order has been delivered at the moment in which the User or a third party indicated by the User acquires the possession of the products, which will be accredited by the signature of the receipt of the order at the agreed delivery address. The risks that may arise from the products will be borne by the User from the moment of delivery. The User acquires ownership of the products when BoldWomban receives full payment of all amounts due in relation to the purchase or acquisition made, including shipping costs, or at the time of delivery, if it takes place at a time after the full receipt of the amount to be paid by BoldWomban. The applicable VAT rate will be legally in force at all times depending on the specific item in question.

Technical means to correct errors

The User is informed that in the event that he detects that an error has occurred when entering the data necessary to process his purchase request on the Website, he may modify them by contacting BoldWomban through the contact spaces provided on the Website, and, where appropriate, through those authorized to contact customer service, and/or using the contact information provided in the first clause (General Information). In any case, the User, before clicking on “Place the order”, has access to the space, cart, or basket where their purchase requests are written down and can make modifications. Similarly, the User is referred to consult the Legal Notice and the Privacy Policy to obtain more information on how to exercise their right to rectification as established in Regulation (EU) 2016/679 of the European Parliament and of the Council, of April 27, 2016, regarding the protection of natural persons with regard to the processing of personal data and the free circulation of these data (RGPD) and in Organic Law 3/2018, of December 5, on the Protection of Personal Data and guarantee of digital rights.

Returns

In the cases in which the User acquires products on or through the Website of the owner, they are assisted by a series of rights, as listed and described below:

• Right of Withdrawal: The User, as a consumer and user, makes a purchase on the Website and, therefore, has the right to withdraw from the stated purchase within a period of 14 calendar days without the need for justification. This withdrawal period will expire 14 calendar days from the day that the User or a third party authorized by him, other than the carrier, acquired the material possession of the goods purchased on the BoldWomban Website or in the event that the goods that make up his order are delivered separately, 14 calendar days after the day that the User or a third party authorized by him, other than the carrier, acquired the material possession of the last of those goods that made up the same purchase order, or in the case of a service contract, 14 calendar days from the day of the conclusion of the contract. To exercise this right of withdrawal, the User must notify BoldWomban of their decision by sending a message with their request to hello@boldwomban.com. To comply with the withdrawal period, it is sufficient that the communication that unequivocally expresses the decision to withdraw is sent before the corresponding period expires. In case of withdrawal, BoldWomban will reimburse the User the amount of the item that is returned once it has been returned and received by BoldWomban, in optimal conditions to be sold again and with its labels, at the following address: C/ Marie Curie, 8, Block B, Office MC12, C.P. 29590 Malaga (Malaga)

The User acknowledges knowing that he must assume the direct cost of returning (transportation, delivery) of the goods if any were incurred. In addition, it will be responsible for the decrease in value of the products resulting from handling other than that necessary to establish the nature, characteristics and operation of the goods. The User acknowledges knowing that there are exceptions to the right of withdrawal, as stated in article 103 of Royal Legislative Decree 1/2007, of November 16, which approves the General Law for the Defense of Consumers and Users and other complementary laws. This would be the case of personalized products and products that for reasons of hygiene or health are sealed and have been unsealed after delivery. In this same sense, the provision of a service that the User could contract on this Website is governed, since this same Law establishes that the Right of withdrawal will not assist Users when the provision of the service has been completely executed, or when it has begun. With the express consent of the consumer and user and with their acknowledgment that they are aware that, once the contract has been fully executed by BoldWomban, they will have lost their right of withdrawal. In any case, no refund will be made if the product has been used, or products that are not in the same conditions in which they were delivered or that have suffered any damage after delivery.

• Return of defective products or shipping error: These are all those cases in which the User considers that, at the time of delivery, the product does not conform to the provisions of the contract or purchase order, and that, therefore, you must contact BoldWomban immediately and let them know of the existing disagreement (defect/error) by the same means or using the contact information provided in the previous section (Right of Withdrawal). The User will then be informed on how to proceed to return the products, and these, once returned, will be examined and the User will be informed, within a reasonable time, if the refund or, where appropriate, the replacement of the same. The refund or replacement of the product will be made as soon as possible and, in any case, within 14 days from the date on which BoldWomban sends you an email confirming that the refund or replacement of the non-compliant item proceeds. The amount paid for those products that are returned due to a defect, when it actually exists, will be fully refunded, including delivery costs and the costs that the User may have incurred to make the return. The refund will be made by the same means of payment that the User used to pay for the purchase. In any case, the rights recognized in the legislation in force at any time for the User, as a consumer and user, will always be respected.

Disclaimer

BoldWomban also limits its liability in the following cases:

• BoldWomban applies all measures related to providing a faithful display of the product on the Website, however, it is not responsible for the slightest differences or inaccuracies that may exist due to lack of screen resolution, problems with the browser used, or others of this kind.

• BoldWomban will act with the utmost diligence in order to make it available to the company in charge of transporting the product object of the purchase order. However, it is not responsible for damages resulting from a malfunction of transport, especially due to causes such as strikes, road retentions, and in general any others typical of the sector, which result in delays, losses, or theft of the product.

• Technical failures that, due to fortuitous causes or of another nature, prevent the normal operation of the service through the Internet. Lack of availability of the Website for maintenance or other reasons that prevent the service from being available. BoldWomban puts all the means at its disposal in order to carry out the purchase, payment, and shipping/delivery process of the products, however, it disclaims responsibility for causes that are not attributable to it, fortuitous event or force majeure.

• BoldWomban will not be held responsible for the misuse and/or wear and tear of the products that have been used by the User. At the same time, BoldWomban will not be responsible for an erroneous return made by the User. It is the responsibility of the User to return the correct product.

• BoldWomban will not be responsible for any breach or delay in the fulfillment of any of the obligations assumed, when it is due to events that are beyond its reasonable control, that is, due to force majeure, and this may include, by way of illustration but not exhaustive:

• Strikes, lockouts, or other industrial action.

• Civil commotion, riot, invasion, terrorist threat or attack, war (declared or undeclared), or threat or preparation for war.

• Fire, explosion, storm, flood, earthquake, subsidence, epidemic or any other natural disaster.

• Impossibility of using trains, ships, planes, motor transport or other means of transport, public or private.

• Inability to use public or private telecommunication systems.

•   Acts, decrees, legislation, regulations, or restrictions of any government or public authority.

Written and electronic communications

By using this Website, the User agrees that most communications with BoldWomban are electronic (email or notices posted on the Website). For contractual purposes, the User agrees to use this electronic means of communication and acknowledges that all contracts, notifications, information, and other communications that BoldWomban sends electronically comply with the legal requirements of being in writing. This condition will not affect the rights recognized by law to the User. The User can send notifications and/or communicate with BoldWomban through the contact information provided in these Conditions and, where appropriate, through the contact spaces on the Website. Likewise, unless otherwise stipulated, BoldWomban may contact and/or notify the User by email or at the postal address provided.

Resignation

No waiver by BoldWomban of a specific legal right or action or the lack of requirement by BoldWomban of strict compliance by the User of any of its obligations will imply, nor a waiver of other rights or actions derived from a contract or the Conditions, nor will it exonerate the User of the fulfillment of its obligations. No waiver by BoldWomban of any of these Conditions or of the rights or actions derived from a contract will take effect, unless it is expressly established that it is a waiver and is formalized and communicated to the User in writing.

Nullity

If any of these Conditions were declared null and void by a firm resolution issued by a competent authority, the rest of the clauses will remain in force, without being affected by said declaration of nullity.

Stated Agreement

These Conditions and any document to which express reference is made in these constitute the entire existing agreement between the User and BoldWomban in relation to the object of sale and replace any other pact, agreement or previous promise agreed verbally or in writing by the same. parts. The User and BoldWomban acknowledge having consented to the conclusion of a contract without having relied on any statement or promise made by the other party, except for what is expressly mentioned in these Conditions.

Data Protection

The information or personal data that the User provides to BoldWomban in the course of a transaction on the Website, will be treated in accordance with the provisions of the Privacy Policy. By accessing, browsing and/or using the Website, the User consents to the processing of said information and data and declares that all the information or data provided is true.

Applicable law and jurisdiction

The access, navigation and/or use of this Website and the contracts for the purchase of products through it will be governed by Spanish legislation. Any controversy, problem or disagreement that arises or is related to the access, navigation and/or use of the Website, or with the interpretation and execution of these Conditions, or with the sales contracts between BoldWomban and the User, will be submitted to the jurisdiction of the Spanish courts and tribunals.

Complaints and claims

The User can send BoldWomban their complaints, claims, or any other comments they wish to make through the contact information provided at the beginning of these Conditions (General Information). In addition, BoldWomban has official claim forms available to consumers and users, which they can request from BoldWomban at any time, using the contact information provided at the beginning of these Conditions (General Information). Likewise, if a dispute arises from the conclusion of this purchase contract between BoldWomban and the User, the User as a consumer may request an out-of-court dispute settlement, in accordance with Regulation (EU) 524/2013 of the European Parliament and of the Council, of May 21, 2013, on online dispute resolution in consumer matters and amending Regulation (EC) 2006/2004 and Directive 2009/22/EC. You can access this method via the following website: http://ec.europa.eu/consumers/odr